You may find quick answers in the FAQ’s
If you have any unique questions please email firstname.lastname@example.org
Who do I contact if I have any issues with the toodle application?
Please write to us on email@example.com to make sure that your issue is being addressed expeditiously.
Who do I contact in case of a payment dispute or query?
Your purchasing transaction is made either with the Merchant directly, with a third party appointed by the Merchant, or with Payar Technologies FZ-LLC, eg. toodle – please check your credit card transaction receipt for details. The toodle platform merely functions as a conduit between the Merchant and the Consumer, where a payment has been made to the Merchant or their appointed third party and therefore, for any issues with those payments please contact the Merchant Partner directly, and quote your toodle order number for reference purposes. For payments made to Payar Technologies FZ-LLC please do contact us on firstname.lastname@example.org and a member of our team will assist you in resolving the issue.
Who do I contact in the event of a product defect, failure or shortage or indeed a service issue?
Each of our merchants has a dedicated page on our toodleglobal.com where they outline the terms and conditions under which they operate on the toodle platform – in particular this page elaborates on the refund and exchange policy applicable for the concerned merchant. From a toodle perspective we are very keen to continuously improve the product and service offering on the toodle App and we would therefore welcome feedback on our merchants performance at any time, please do write to us on email@example.com.
How do I know that my payment transactions are secure? How do I know that my data is protected?
How do I give feedback on my toodle shopping experience?
Please write to us on: firstname.lastname@example.org to ensure your comments get to the right people in the toodle team so they can work with your inputs to make toodling an even better shopping experience.
Who do I contact about a business enquiry that I have, or indeed if I wish to become a toodle ‘Merchant Partner’?
Please contact us on: email@example.com outlining the nature of your enquiry in the subject header and we will have someone from our business development team contact you.
How will I know that my order is on its way if I ordered for home delivery?
You will receive an e-mail message confirming that your order is ready and is on the way to you. In case of queries you may call the Merchant Partner directly on the phone number provided on the in-App toodle receipt
Where do you deliver to?
toodle Merchant Partners offering home delivery services are responsible for fulfillment – the delivery area will vary from one Merchant Partner to the other. Please consult the in-App information for the Merchant Partner you wish to purchase from to learn more.
Take It, Collect It, Deliver It, Serve It, or Book It
toodle Merchant Partners may offer upto 5 different ‘checkout and fulfillment’ scenarios to users when they are checking out from one of their in-app Stores: Take It, Collect It, Deliver It, Serve It, or Book It.
Is there a delivery charge?
Please consult the in-app information for the Merchant Partner you wish to purchase from to learn more. Some merchants charge a delivery fee whilst others do not. Certain additional conditions may apply (eg. there might be a minimum order quantity) and these conditions are potentially different for each Merchant Partner. Certain additional conditions may apply (eg. there might be a minimum order quantity) and these conditions are potentially different for each Merchant Partner. (check the in-App information section for the concerned Merchant you wish to purchase from to learn more about their fulfillment policies).
By selecting ‘Take It!’, if available for the Merchant Partner | Store you are shopping in, and following confirmation you will be prompted what to do next before exiting the store. Each Merchant Partner | Store process is potentially different so make sure you read the instructions carefully before existing the store – if in doubt approach a member of staff.
By selecting ‘Collect It!’ and pressing ‘Confirm’ the user will be prompted as to next steps in terms of how, when, where etc. The user may also be notified by e-mail when the product is ready for collection. The user may consult the in-App information page for the Merchant Partner | Store for further information.
By selecting ‘Deliver It!’ the user will be able to choose one of the delivery options provided and the Merchant Partner will organise a home delivery accordingly.
How long does a home delivery take?
If the Merchant Partner you are shopping with offers home delivery service you will be prompted to select one of the delivery options provided upon proceeding to checkout. As toodle Merchant Partners are responsible for the fulfillment the delivery options will be different from one Merchant Partner to the other.
Do I have to keep re-entering my Credit Card details when I make new purchases?
Once you have entered your payment details they will automatically be transferred into our safe and secure Payment Card data vault for safekeeping, for your convenience you do not have to enter them again. When you make a repeat purchase with one of our Merchant Partners the system will automatically fetch your Payment Card details from the vault (in tokenised format) and forward the information to our Merchant Partner’s payment gateway to make the payment.
Will my Credit Card be debited immediately upon placing an order through toodle?
This depends on the fulfillment scenario opted for upon checking out and the Payment Service Provider used by the Merchant. You will be informed prior confirming your order whether the card will be debited only once the Merchant Partner has picked and packed the product or indeed upon ordering. In the ‘Take It!’ shopping scenario the card will always be debited immediately once you confirm the order and indeed has to be prior to exiting the store.
How do I obtain a VAT receipt?
The toodle receipt contains the same information as the official tax receipt from the Merchant Partner. If however you do need an official tax invoice / receipt please do contact the Merchant Partner directly and quote your toodle order number.
Can I add or delete items from my order?
It is not possible to add additional items to an order that has already been placed – you will have to place a new order. Unless the order has already been processed or indeed is already on its way to you the Merchant will be more than happy to assist you with consolidation for delivery (they can also waive additional delivery fees if applicable). Please contact the Merchant Partner directly (contact details provided under the i-button in the header bar on the App when in a Merchant store). Also, if you wish to delete items from your order, unless the order has already been processed or indeed is already on its way to you they will also be able to assist.
Can I consolidate multiple orders into one delivery?
If you wish to consolidate items into one delivery for multiple orders please contact the Merchant Partner (click the i-button for the concerned Merchant for contact details) directly.
What happens if the product I scan from a display store or order through the in-app store, is ‘Out of Stock’?
If the item you have selected is ‘Out of Stock’ the item will be deleted from your order prior to taking payment by the Merchant Partner unless payment is taken upon ordering, in that case the Merchant Partner may contact you to offer an alternative product or indeed provide you with a refund.
How do I change my Payment Card details?
You can, at any time, change or delete your Payment Card Details in the ‘My Account’ section of the toodle mobile application.
How can I remove my personal data from toodle?
Whilst we will be sad to see you go you have the right to be ‘forgotten’. Please write to us at firstname.lastname@example.org with a request for your details to be erased from our servers and we will remove your personal details as well as your order history from our servers and your Payment Card data from the external vault.
What do I do if I have forgotten my password?
In case you have forgotten your password please you can reset it on the Login page on the App. If you have forgotten your username please send us an email on: email@example.com, with your details and a member of the toodle team will assist you finding it again.