You may find quick answers in the FAQ’s

If you have any unique questions please email user.support@toodleteam.com

FULFILLMENT
How will I know that my order is on its way?

You will receive an e-mail message confirming that your order is ready and is on the way to you. In case of queries you may call the Merchant Partner directly on the phone number provided on the in-App toodle receipt

USER ADMINISTRATION
How do I change my Payment Card details?

You can, at any time, change or delete your Payment Card Details in the ‘My Account’ section of the toodle mobile application.

USER ADMINISTRATION
How can I remove my personal data from toodle?

Whilst we will be sad to see you go you have the right to be ‘forgotten’. Please write to us at user.support@toodleteam.com with a request for your details to be erased from our servers and we will remove your personal details as well as your order history from our servers and your Payment Card data from the external vault.

DATA SECURITY
How do I know that my payment transactions are secure? How do I know that my data is protected?

We take the security of your data very seriously. Payment Card information is always encrypted and/or tokenised during transfer over networks. The toodle mobile application is compliant with the Payment Card Industry Data Security Standards (PCI-DSS) and the Payment Application Data Security Standards (PA-DSS). For more information please consult our Privacy Policy and our Terms and Conditions which are available on www.toodleglobal.com.

FULFILLMENT
Where do you deliver to?

toodle Merchant Partners offering home delivery services are responsible for fulfilment – the delivery area will vary from one Merchant Partner to the other. Please consult the in-App information for the Merchant Partner you wish to purchase from to learn more.

FULFILLMENT
‘Deliver It!’, Collect It!, or Take It!’

toodle Merchant Partners may offer three different ‘checkout and fulfilment’ scenarios to users when they are checking out from one of their in-App Stores. ‘Deliver It!’, ‘Collect It!’ or ‘Take It!’.

PAYMENT
Will my Credit Card be debited immediately upon placing an order through toodle?

This depends on the fulfilment scenario opted for upon checking out. If opted for ‘Deliver It!’ or ‘Collect It!’ the card will be debited only once the Merchant Partner has picked and packed the product. In the ‘Take It!’ shopping scenario the card will be debited immediately once you confirm the order and prior exiting the store.

PAYMENT
How do I obtain a VAT receipt?

The toodle receipt contains the same information as the official tax receipt from the Merchant Partner. If however you do need an official tax invoice / receipt please do contact the Merchant Partner directly and quote your toodle order number.

FEEDBACK
How do I give feedback on my toodle shopping experience?

Please write to us on: feedback@toodleteam.com to ensure your comments get to the right people in the toodle team so they can work with your inputs to make toodling an even better shopping experience.

CUSTOMER SERVICE
Who do I contact if I have any issues with the toodle application?

Please write to us on user.support@toodleteam.com to make sure that your issue is being addressed expeditiously.

FEEDBACK
Who do I contact about a business enquiry that I have, or indeed if I wish to become a toodle ‘Merchant Partner’?

Please contact us on: business.opportunity@toodleteam.com outlining the nature of your enquiry in the subject header and we will have someone from our business development team contact you.

SHOPPING
Can I add or delete items from my order?

Please contact the Merchant Partner directly (click the i-button for the concerned Merchant for contact details) if you wish to delete items from your order; unless the order has already been processed or indeed is being fulfilled they will be more than happy to assist you with the changes you may require. It is not possible to add additional items to an order that has already been processed – in that case you will have to place a new order.

CUSTOMER SERVICE
Who do I contact in case of a payment dispute or query?

Payments are made directly to our Merchant Partners. For any issues with payments please contact the Merchant Partner directly (click the i-button for the concerned Merchant for contact details), and quote your toodle order number for reference purposes.

DATA SECURITY
Do I have to keep re-entering my Credit Card details when I make new purchases?

Once you have entered your payment details they will automatically be transferred into our safe and secure Payment Card data vault for safekeeping, for your convenience you do not have to enter them again. When you make a repeat purchase with one of our Merchant Partners the system will automatically fetch your Payment Card details from the vault (in tokenised format) and forward the information to our Merchant Partner’s payment gateway to make the payment.

USER ADMINISTRATION
What do I do if I have forgotten my password?

in case you have forgotten your password please you can reset it on the Login page on the App. If you have forgotten your user name please send us an email on: user.support@toodleteam.com, with details and a member of the toodle team will assist you finding it again.

SHOPPING
Can I consolidate multiple orders into one delivery?

If you wish to consolidate items into one delivery for multiple orders please contact the Merchant Partner (click the i-button for the concerned Merchant for contact details) directly.

FULFILLMENT
Is there a delivery charge?

Certain conditions may apply and these conditions are potentially different for each Merchant Partner. Please consult the in-App information for the Merchant Partner (click the i-button for the concerned Merchant for contact details) you wish to purchase from to learn more about their fulfillment policies.

FULFILLMENT
How long does a home delivery take?

If the Merchant Partner you are shopping with offers home delivery service you will be prompted to select one of the delivery options provided upon proceeding to checkout. As toodle Merchant Partners are responsible for the fulfillment the delivery options will be different from one Merchant Partner to the other.

SHOPPING
What happens if the product I want to order in the ‘Shop Anytime’ section of the App is ‘Out of Stock’?

If the item you have selected is ‘Out of Stock’ the item will be deleted from your order prior to taking payment by the Merchant Partner. In certain cases the Merchant Partner may contact you to offer an alternative product – if you accept the alternative product offer accepted you will have to place a separate order.

FULFILLMENT
‘Take It!’

By selecting ‘Take It!’, if available for the Merchant Partner | Store you are shopping in, and following confirmation you will be prompted what to do next before exiting the store. Each Merchant Partner | Store process is potentially different so make sure you read the instructions carefully before existing the store – if in doubt approach a member of staff.

FULFILLMENT
‘Deliver It!

By selecting ‘Deliver It!’ the user will be able to choose one of the delivery options provided and the Merchant Partner will organise a home delivery accordingly.

FULFILLMENT
‘Collect It!

By selecting ‘Collect It!’ and pressing ‘Confirm’ the user will be prompted as to next steps in terms of how, when, where etc. The user will also be notified by e-mail when the product is ready for collection. The user may consult the in-App information page for the Merchant Partner | Store for further information.

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