Phenix Tresor is a French brand that is aiming to be the leading gift luxury brand in the Middle East.
We want to give our customers the chance to offer their loved ones a gift that they will keep for eternity. For that, we are specialized in luxury gifts especially eternal roses, cakes, and sweets. Every gift from Phenix Tresor is more than a material product, this is a special moment that you share with your loved ones. All our roses are natural and eternal, their lifetime is up to 5 years!
Our sweets and cakes are homemade and fresh, all tastes are available so you will find your happiness for sure!
Contact details: +971 (0)58-589 9741
Opening times: Daily: 10am-7pm
We deliver to Dubai, Sharjah, and Ajman.
Refunds and Exchanges
No exchange and refunds for flowers, sweets, and cakes.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
To return your product, you should send us a mail to email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.